Do you want to return something?
You can return an item for a refund, within 30 days of receiving your original order.
Products must be unused and in their original condition and sent back to Healthier Tastier Foods at the expense of the customer. Please include a copy of your receipt.
Returns need to be sent to:
Healthier Tastier Foods
PO Box 6318
We’re not able to offer an exchange on returned items. We will refund the price you paid for your item, back to the original account used.
The goods are your responsibility until they reach our warehouse, so make sure your return is packed properly and can’t get damaged in transit. We recommend using registered post so that you can keep track of your parcel.
No return for change of mind is available on special request orders or when stock has been specifically obtained to meet your order.
When You Receive Your Order
We try to ensure all our products are shipped free from defects, but if there is a problem with your purchase when you receive it, please contact Healthier Tastier Foods and we will organise to have the item replaced. You need to advise us of any fault in a new product within 30 days of receiving your order, and please do not use the product.
We ship via Australia Post. Online orders will be processed in 1-4 working days. Once dispatched, the tracking number will be communicated to you via email. Delivery timelines are as per Australia Post’s standard service timeline. Your order should be delivered in 7-10 working days.
Please note that for online orders placed on our website cocoearth.com.au –
A.Below AUD 60 orders: flat fee of AUD 9.90 will be applicable
B Above AUD 60 orders: We provide Free shipping
Please note that the FREE shipping option is applicable for Online retail orders of above $60 value.
For Wholesale / Bulk supply orders: Our team will communicate the delivery charges via email.
*Please note that Australia Post is experiencing significant delivery delays due to limited flights, social distancing requirements, and increased parcel volumes. This may impact the delivery time of your order, thank you for your patience and understanding during such time.